Announcement

Collapse
No announcement yet.

Unity Player Troubleshoot

Collapse
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Unity Player Troubleshoot



    Facebook Announcement (click here to view)

    Greetings Guardians!

    Countdown to Hello Hero Season3 !!!

    For PC players, please make sure you have installed the newest version of Unity Web Player to play Hello Hero. If newest version of Unity Player is not installed, you won't be able to play Hello Hero.

    If you still experience the problem after Season3 update, please unintall and reinstall the game as following steps.

    1) Close the current game and all browsers
    2) Download, install and run: http://webplayer.unity3d.com/setup/
    3) Delete the Hello Hero game in Web Player Settings
    4) Run Hello Hero: https://apps.facebook.com/hellohero_global/

    * If Unity Player keeps asking for installment, try manual install for Unity Player, then close all web-browser, and try to play game again.

    = = =



    Facebook Announcement (click here to view)

    ...
    Regarding the issue with the Unity Web Player refreshing, please read below for further assistance:

    1) Close the current game and all browsers.
    2) Please visit the following Unity Web Player Setting - http://webplayer.unity3d.com/setup/
    3) Check to make sure the option 'Disable all caching' is UNCHECKED.
    4) Run Hello Hero and refresh Unity Web Player Setting to ensure the overall size of Hello Hero is over 300MB after completing resource download.
    5) If overall size of Hello Hero is less than 300MB, please delete the Hello Hero game in Web Player Setting and run 'Hello Hero' once again.

    If you still have problems, please contact our Customer Support for any further assistance.

    Thank you for your continued understanding and patience![/SIZE][/FONT][/COLOR]
    Last edited by lithe333; 01-05-2015, 11:37 PM.
    bit.ly/hellochatrules <= rules for chat (game & forum)
    bit.ly/helloherosupport <= New Support Ticket (can be used to report players)


    Wikia Links:
    Recruit Collection
    1★heroes 2★heroes 3★heroes 4★heroes 5★heroes 6★heroes
Working...
X