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Can't play? (for all Connection/Installation/Update Problems)

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  • #16
    e problem:
    1. What device(s) do you play on?
    Android phone asus.

    2. When was the last time you could play?
    Last i played with pc around 01pm est,n I switch to my phone i cant play anymore,but after maintenance today doesnt have any problem
    3. What errors are you getting and when do they appear and when do they not?
    Attached screenshot
    4. What have you tried to do and what happened when you tried these things?
    Before Reinstall the game it can play but with weird font and in left side after login no notice event n faq..so i reinstall n error comes like in screenshot

    Ign : NaimU
    Server : armon
    Guild : tabung gas 3kg

    Note i try to install with my friend phone dont have any problem

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    • #17

      1. I playing on Samsung galaxy tab 2
      2. Last time i play 02-16-2015 11.30 GMT+7
      3. After maintenance break i update my app hello hero at playstore and i cant see all text in the game
      4. I tried to reinstaling the game and clear data, restar my device, but still same i cant see the text in the game

      IGN: IDS•Plank
      Server: Balos

      Comment


      • #18
        What device(s) do you play on?
        iPhone 5s

        When was the last time you could play?
        Wednesday, February 25; around 8pm GMT +8: error started after I disconnected from the server and I refreshed the game

        What errors are you getting and when do they appear and when do they not?
        App switches to Facebook and stays there, “processing” for a long time (waited for almost 2 hours)

        What have you tried to do and what happened when you tried these things?
        1. Signing off from Facebook;
        2. Force quitting game and refreshing;
        3. Force quitting both apps and refreshing;
        4. Resetting my mobile data connection;
        5. Connecting to a more stable wifi connection;
        6. Resetting the device


        IGN: Sherlock
        Server: Balos
        Screen:


        = = =

        Originally posted by lithe333 View Post
        ...
        General Questions
        ...
        3. Is it an issue with the app connecting to facebook? Click Here (Facebook accounts on Mobile only)
        ... have you tried this?
        Last edited by lithe333; 02-25-2015, 09:42 PM.
        I am not the law, but I represent justice so far as my feeble powers go.

        Comment


        • #19
          1) PC - Google Chrome 41.0.2272.76 m
          2) The last time I could play on this PC was on March 7 in the morning GMT+8
          3) There's no error, just unresponsive "Hello Hero Start" button.
          4) I tried to play on PC using other facebook account - Worked
          Play on Android using my facebook account - Worked
          Playing on PC using my facebook account - unresponsive "Hello Hero Start" button
          5) Soperman - Balos

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          • #20
            1. What device(s) do you play on?
            iPhone 4s.. iOS 8.1.2
            2. When was the last time you could play?
            After The Maintenance update Hello Hero IV, until now..
            3. What errors are you getting and when do they appear and when do they not?
            Force CLOSED, when Loading.. cant even enter The game.
            4. I Tried to uninstall..
            5. bHell, BALOS


            It's chaos in out there,, ur not ready to share this update for iPhone and Android

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            • #21
              1. What device(s) do you play on?
              - O+8.3z Android 4.2.2

              2. When was the last time you could play?
              - Last last update before this one.

              3. What errors are you getting and when do they appear and when do they not?
              -After the ok button load then load for server i can't even load the server because it automatically closes
              4. What have you tried to do and what happened when you tried these things?
              -First I tried to clear data, then it didn't work.
              -Second, I uninstalled and re-installed, then again it didn't work. My server is cucubita ign:FearChadwick
              Last edited by FearChadwick; 03-12-2015, 11:02 PM.

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              • #22
                1.android user/ arc mobile prime 500D
                2.before the updates/yesterday morning phil time
                3.force close before entering the server link
                4.re install Several time/clearing the data and stillthe same problem.

                IGN: ALT•KhaliFa
                Server: balos

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                • #23
                  Unstable connect to server
                  (Unable to connect , as no valid crossdomain policy was found )

                  Comment


                  • #24
                    1. What device(s) do you play on?
                    cherry mobile W500

                    2. When was the last time you could play?
                    before the mama chicken update

                    3. What errors are you getting and when do they appear and when do they not?
                    hello hero crash before it completes it file resource download

                    4. What have you tried to do and what happened when you tried these things?
                    i uninstall/install the game delete all cache file. and still crash

                    IGN : Prototype153
                    Server : Keronic



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                    • #25
                      hello Sir can you FIX this?

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                      • #26
                        plz help me, i cant play it on my laptop.

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                        • #27
                          "Using the application " HELLO HERO " has been limited ." <- what its mean? help!!

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