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Missing Reward/Item/Hero? [IGN, Server, Support Ticket]

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  • Missing Reward/Item/Hero? [IGN, Server, Support Ticket]

    Basically for anything wrong with in game related things you need to submit a support ticket.
    Posting in forum will help in case it is a bug
    (since everyone posting tickets when they don't need to will only cause more delays)
    and if you do post in forum, please provide IGN and Server

    Please understand that following the rules and instructions will help fincon help you faster.

    Posting multiple times or posts that just complain or just spamming mods with messages do not help because:
    - you need a fincon staff to look and check your account directly
    (unless it is a server wide issue affect EVERYONE which required a maintenance)
    - and also getting the right info across is very important, filling the forum is complaints makes it harder to actually help people
    - you are not providing the bare minimum of info required for fincon to help you..

    i.e. IGN, Server... and support ticket

    = = = = = = = = = = = = = = = = = = = = = = = = = =
    ==> <<CLICK HERE to submit a SUPPORT TICKET>> <==
    ==> <<CLICK HERE to submit a SUPPORT TICKET>> <==
    = = = = = = = = = = = = = = = = = = = = = = = = = =


    (other details help but it seems people do not follow everything)

    and make sure you give the staff time to actually respond to your ticket, and also make sure you register with email if you wish to view the replies or reply into the same ticket with more info or questions.
    Last edited by Moody; 08-03-2015, 11:37 PM. Reason: Support/Ticket link updated
    bit.ly/hellochatrules <= rules for chat (game & forum)
    bit.ly/helloherosupport <= New Support Ticket (can be used to report players)


    Wikia Links:
    Recruit Collection
    1★heroes 2★heroes 3★heroes 4★heroes 5★heroes 6★heroes

  • #2
    My heroes lost all the equipment + accessories after the maintenance ... Please help me ... IGN: VNRelaxian, Server: Keronic
    Last edited by nero3193; 03-13-2015, 12:34 AM.

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    • #3
      more better if you send a ticket!
      "No Pain No Gain"
      IGN:
      APO°Nathan
      Server: Linberk
      Guild: APOAllStar

      Comment


      • #4
        I also lost all my equipment/accessories as well, Pls fix it GM.. IGN: PntiesMnster Server:Armon

        Comment


        • #5
          Mine too.. i lost all the items equip on my heroes..

          IGN: lClKumboy
          Server: Cucubita
          Attached Files

          Comment


          • #6
            I'll be passing the issue on , if you could put your IGN/server that'd be great. Thanks!

            IGN: FinconMilo [All Servers]
            Chat Rules: bit.ly/hellochatrules
            New Support Ticket: bit.ly/helloherosupport

            Comment


            • #7
              I lost all my items too. IGN: Tofucakes, Serve: Cucubita
              Attached Files
              IGN: Tofucakes
              Server: Cucubita

              Comment


              • #8
                Hello Hero​, I logged in my account in my phone a few hours ago and noticed (just now) that the equipment + accessories are missing from a bunch of my heroes.
                Please let us know what is going on

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                Server: Armon
                IGN: Kurísu
                Last edited by Kurísu; 03-12-2015, 09:49 PM.
                ---------------------------------------------------------------------------------------------------------------------------------------------

                IGN: Kurísu
                Server: Armon

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                • #9
                  I don't know if you did it but some of my heroes are getting their items back. Hopefully they all comeback soon. I'm planning to do a dungeon marathon.

                  Server: Cucubita
                  IGN: Tofucakes
                  IGN: Tofucakes
                  Server: Cucubita

                  Comment


                  • #10
                    I got same problem too.. If i try to restart the game, sometime it go back to normal..

                    iGN: DRAGONmiko
                    Server : KERONIC

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                    • #11
                      After i updated my HH app, all the item that I equip to my hero are gone.
                      Please do something about this because it hard for me now to win battles specially in the arena.

                      Comment


                      • #12
                        My items are missing after the update... pls return it..

                        IGN:FALLEN01
                        SERVER: LINBERK

                        Comment


                        • #13
                          same problem...

                          IGN: FALLEN01
                          Server: Linberk

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                          • #14
                            same goes for my two accounts.. and to add. i just noticed that on both accounts, only those that are 2nd enhanced retained their items. single enhanced and unenhanced heroes have all their equips deleted..

                            IGN: RGxGotChoco
                            Server: Keronic

                            IGN: RGxGotKervin
                            Server: Keronic

                            -----------------------------------------------------------------------------------------------------------------
                            i think this is a glitch.. after fusing, my hero equips came back.. hope this gets to be fixed asap.
                            Last edited by Kervs; 03-12-2015, 11:59 PM. Reason: my hero equips came back, though im not yet sure if its permanent..

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                            • #15
                              Mine too fincon please help... sometimes it is there but sometimes non
                              IGN: MDNxShaggy
                              Server: Cucubita

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