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Missing Reward/Item/Hero? [IGN, Server, Support Ticket]

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  • #31
    my friends equipment for his 1st enhance heroes wont return no matter how many times he logged in or logged out.. its bossraid tomorrow and arena's final day. I hope they fix it asap!

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    • #32
      Same here XD
      IGN : zGael
      Server : Linberk
      Already sent a ticket , they told me to log in & log out but i have tried 5 times and nothing happens XD

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      • #33
        [ATTACH=CONFIG]n68562[/ATTACH] [ATTACH=CONFIG]n68563[/ATTACH] My item on my encance hero is lost pls fix this bug.. ty in advance

        IGN: WckdTheFLash
        Server: Balos
        Last edited by Mharvin25; 03-13-2015, 09:15 AM. Reason: the image is small

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        • #34
          I have the same problem

          IGN: Itachi90
          Server: Armon

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          • #35
            Same problem

            Currently uninstalling will edit this after installing again.

            IGN: KaNardo
            Server: Armon

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            • #36
              Originally posted by Kervs View Post
              same goes for my two accounts.. and to add. i just noticed that on both accounts, only those that are 2nd enhanced retained their items. single enhanced and unenhanced heroes have all their equips deleted..

              IGN: RGxGotChoco
              Server: Keronic

              IGN: RGxGotKervin
              Server: Keronic

              -----------------------------------------------------------------------------------------------------------------
              i think this is a glitch.. after fusing, my hero equips came back.. hope this gets to be fixed asap.

              Wait. So you just fused and the items magically popped back?
              ---------------------------------------------------------------------------------------------------------------------------------------------

              IGN: Kurísu
              Server: Armon

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              • #37
                Originally posted by Kervs View Post
                same goes for my two accounts.. and to add. i just noticed that on both accounts, only those that are 2nd enhanced retained their items. single enhanced and unenhanced heroes have all their equips deleted..

                IGN: RGxGotChoco
                Server: Keronic

                IGN: RGxGotKervin
                Server: Keronic

                -----------------------------------------------------------------------------------------------------------------
                i think this is a glitch.. after fusing, my hero equips came back.. hope this gets to be fixed asap.

                I just fused in hopes that my equipment would come back. They did not. I'm still missing items from specific heroes. Let us know if you found anymore probable solution(s).
                ---------------------------------------------------------------------------------------------------------------------------------------------

                IGN: Kurísu
                Server: Armon

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                • #38
                  I had the same problem, my lvl33 enhanced and non enhanced 6star heros lost all weapons armor and acc. I sent in a ticked and they said it was resolved but I only got back the items for the non enhanced heros. I am still missing items for enhanced heros. I sent a new ticket.
                  I am not quite sure what to do in the mean time tho. A few of my heros who lost their items are essential for arena and glacial levels, but I dont wanna equip new armor to just lose it or replace the better armor i lost, but these heros are too weak to compete w/o it.

                  ign: Kmart
                  server: cucubita

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                  • #39
                    Has anybody found a way to get their missing items back?
                    SonOfOver
                    Keronic
                    Free User

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                    • #40

                      after the upgrade is complete ss4 my heroes at level 33 are missing item is worn . anyone know how to fix this error does not help me Character name in game : VnShaman Sever : Balos

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                      • #41
                        Sadly no I doubt we'd get replies too since it's the weekend.
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                        IGN: Kurísu
                        Server: Armon

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                        • #42
                          Originally posted by OmNomNom View Post
                          Has anybody found a way to get their missing items back?

                          read the first post. and finconmilo's reply?

                          ..but generally you should submit a support ticket (link in my signature below)
                          bit.ly/hellochatrules <= rules for chat (game & forum)
                          bit.ly/helloherosupport <= New Support Ticket (can be used to report players)


                          Wikia Links:
                          Recruit Collection
                          1★heroes 2★heroes 3★heroes 4★heroes 5★heroes 6★heroes

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                          • #43
                            Just found out it happened to me, have sent in a ticket!

                            IGN: GR0UCH
                            Server: cucubita

                            Please assist asap

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                            • #44
                              Originally posted by Kurísu View Post
                              Sadly no I doubt we'd get replies too since it's the weekend.

                              bloody fantastic. forgot about their weekends off. anyway, can anyone verify the items returning after a 2nd enhancement? as a free user, i doubt i'll be getting a 3rd dke anytime soon.. but one can always hope. lol.
                              SonOfOver
                              Keronic
                              Free User

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                              • #45

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